Coming soon
I’m a UX strategist and researcher with a background in public-sector digital services, technical communication, accessibility, and user-centered design. I enjoy helping teams simplify complex systems and create digital experiences that feel clearer, more useful, and easier to navigate.
My work is grounded in research, empathy, plain language, and practical problem-solving. I’m especially passionate about improving public-facing services and bringing real-world UX practice into teaching, mentoring, and collaboration.
Work Experience
March 2020 - Current
September 2019 - Current
July 2015 - August 2019
UX Researcher
Texas Workforce Commission
-
Accountable for conducting research, strategizing, writing content, and A/B testing.
-
Responsible for writing the copy for all user interface elements, including buttons, pages, and error messages.
-
Develop and maintain a comprehensive library of reference regulations, guidelines, and criteria for the different benefits being offered.
UX Designer
Consulting
-
Engage internal stakeholders (e.g. product, design, development, implementation, etc.) in understanding business goals and objectives and translating those to influence strategy and produce high-quality, innovative designs that leverage research insights.
-
Collect and analyze data using a broad range of methods (e.g. user interviews, usability, focus groups, contextual evaluations, diary studies, analytics, accessibility audits, and surveys) directly, in collaboration with other staff.
-
Execute all phases of user research, including the development of participant screeners, session guides, moderating sessions, and creating and delivering top-line summaries and in-depth reports.
-
Prepare presentations for management regarding customer strategy, planning, and prototypes.
-
Collaborated with desk editors and production staff, as well as independently, in the newsgathering process.
-
Organized events and marketing material for the center´s day-to-day events.
-
Collaborated on user flow, search, and onboarding functionality as well as other aspects of guiding consumers through the functionality of their new device.
-
Worked with Product, Creative, Marketing, and Development teams to build an efficient and effective user flow.
-
Focused on a User-Centered approach to solving design challenges and meeting business needs.
Education
User Experience Design Degree
Computer Information Technology Degree
Psychology Degree